You may cancel your Admaxxer subscription at any time from your Billing page. Cancellation is immediate and does not require contacting support. If you cancel, everything keeps running until the end of the period you've paid for.
When your subscription ends, we stop collecting new data for your workspace: no new pixel events, orders, ad spend or syncs. Your existing data is kept for 30 days. Resubscribe within 30 days and it's all still there; collection restarts the moment you do. Data for the days your subscription was inactive is not collected and stays missing. 30 days after your subscription ends, we delete your workspace's collected data (analytics events, orders, revenue, ad spend, reports and AI chat history) and the stored connections to your ad, store and revenue accounts. We keep your login, your invoices and billing history, and your support conversations, so you can sign back in, see your invoices and resubscribe.
If you are not satisfied with Admaxxer within the first 14 days of a new monthly subscription, email support@admaxxer.com for a full refund. The guarantee applies once per workspace.
If you cancel an annual plan mid-term, we issue a prorated refund for the remaining unused full months, less any discount you received versus the equivalent monthly price.
Usage-based overages (additional ad accounts, AI tokens above plan limits, or storage) are billed in arrears and are non-refundable once consumed.
If a payment fails, Stripe will retry automatically. If retries fail, your workspace is downgraded to read-only after a 7-day grace period. Connected ad accounts remain authorized; only Admaxxer features pause.
For refund requests or billing questions, contact support@admaxxer.com.